How to Get Your Pay Stub From American Airlines

Current employees

Jetnet: https://jetnet.aa.com/

If you no longer work there

American keeps a retiree site at retirees.aa.com. Fetched directly it returns HTTP 307 to https://retirees.aa.com/AARetirees and then 401 Unauthorized; in a browser it redirects into the same AA ID sign-in, so it is real, American-owned and entirely gated. The page that helps a human is American's General Assistance directory on jobs.aa.com, which is public. It lists an IT Helpdesk on 1-866-523-5333, open 24/7, explicitly for Jetnet access and careers-site password resets, and Team Member Services on 1-800-447-2000, 7 a.m. to 7 p.m. Central time, Monday through Friday. That directory carries a separate RETIREES column naming both "Payroll Service Center" and "Proof of Employment/Salary Verification", which is the combination you want if you are chasing old pay records or a lender needs verification. Call with your dates of employment and the exact pay periods you need. One caveat before you call: confirm which company actually employed you, because the same directory lists Envoy Air, Piedmont Airlines and PSA Airlines as separate businesses with their own sites.

https://retirees.aa.com/

Addresses that no longer work

• jetnet.com (the portal name without the .aa) — A completely different company. https://www.jetnet.com/ returns HTTP 200 with the title "JETNET | World Leader in Business Aviation Market Intelligence" — an aircraft market-data business with no connection to American Airlines. Typing the portal name without the aa gets you a sales site, not a sign-in.
• Wings (wings.usairways.com), the old US Airways intranet — Resolves to 162.92.176.107 and then goes silent: the connection times out after a full 25 seconds with no HTTP response at all, and a browser refuses to complete the navigation. Legacy US Airways employees still search for Wings by name; nothing answers there.
• usairways.com — Redirects out of the employee world entirely. Opened in a browser, https://www.usairways.com/ ends on American's public booking homepage at aa.com/homePage.do; requested by script it returns an Akamai "Access Denied" page. Either way there is no US Airways employee area behind the name.

Jetnet, newjetnet, and why both work

The two Jetnet addresses confuse people, so here is what each does. Requested from a browser, jetnet.aa.com passes through American's login infrastructure and stops at a page headed Welcome, asking for your AA ID, with a First time user link beneath it. Requested from a plain script it behaves differently, redirecting to American's Microsoft tenant with a corpaa.aa.com hint. newjetnet.aa.com returns an Akamai Access Denied page to scripts, which is why some checkers report it dead, yet in a browser it reaches the same AA ID sign-in. Neither name is retired. American's own my.aa.com page describes Money and Attendance as pay statement, direct deposit, W-2, sick time, vacation and attendance.

Retirees, and the American Eagle trap

American keeps a separate site for retirees at retirees.aa.com. It is genuinely American's, and genuinely gated: requested directly it answers 307 to /AARetirees and then 401 Unauthorized, and in a browser it redirects into the same AA ID sign-in. For a human, American's General Assistance directory on jobs.aa.com is the useful page. It lists Team Member Services on 1-800-447-2000, 7 a.m. to 7 p.m. Central time, Monday to Friday, with a retirees column that names both Payroll Service Center and Proof of Employment or Salary Verification. That is the line to call when the portal will not let you in.